Politika privatnosti – Grooming Concept

PRIVACY POLICY

Welcome to the Grooming Concept website, available at https://groomingconcept.rs.

The protection of our users’ privacy and personal data is very important to us. This Privacy Policy explains what data we collect, how we use it, and what rights you have regarding your personal information.

1. Data Controller Information

Company name: Grooming Line d.o.o.
Address: Husinskih rudara 31, Palilula
Email: info@groomingconcept.rs
VAT ID (PIB): 110587972
Company registration number (MB): 21365823

2. Data We Collect

We may collect the following data:

Full name
Email address
Phone number
Billing and delivery address
Order details
IP address and technical device information
Information collected via cookies

3. How We Collect Data

We collect data when you:

Make a purchase
Fill out a contact form
Subscribe to our newsletter
Use our website

4. Purpose of Data Processing

We use your data for the following purposes:

Order processing and fulfillment
Communication with users
Product and service delivery
Invoice issuance
Improving user experience
Sending promotional messages (with your consent)
Website security and protection

5. Legal Basis for Processing

Data is processed based on:

Contract performance
Legal obligations
Legitimate interests
Your consent

6. Data Sharing with Third Parties

Your data may be shared with:

Courier services
Payment processors
Accounting and IT service providers
Government authorities when legally required

We do not sell or rent your personal data to third parties.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes of processing or as required by applicable laws of the Republic of Serbia.

8. Your Rights

Imate pravo da:

Request access to your data
Correct inaccurate data
Request deletion of your data
Restrict data processing
Object to data processing
Withdraw consent at any time
File a complaint with the Commissioner for Information of Public Importance and Personal Data Protection

9. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, misuse, or loss.

10. Cookies

This website uses cookies to ensure proper functionality and improve user experience.

11. Policy Changes

We reserve the right to modify this Privacy Policy at any time. All changes will be posted on this page.

12. Contact

For any questions regarding data protection, you can contact us at: info@groomingconcept.rs