The customer may complete payment using the following methods:
All prices are stated in Serbian dinars (RSD) and include VAT, unless otherwise stated.
Ordered products are shipped via courier service within the territory of the Republic of Serbia.
Delivery times depend on product availability and the courier service.
The customer is required to inspect the package upon receipt and report any visible damage immediately.
Customers who qualify as consumers have the right to withdraw from the purchase within 14 days of receiving the product, without providing any reason, in accordance with the Consumer Protection Law of the Republic of Serbia.
To exercise this right, a request must be sent to: info@groomingconcept.rs.
The customer is obligated to return the product undamaged, unused and in its original packaging.
Return shipping costs are borne by the customer, unless otherwise agreed.
Refunds are issued after the returned product has been received and inspected, within the legally prescribed timeframe.
Refunds are processed using the same payment method used for the original purchase, where possible.
Customers have the right to file a complaint in the case of:
Complaints should be submitted via email: info@groomingconcept.rsinfo@groomingconcept.rs, and must include:
Grooming Line d.o.o. will respond to all complaints within the legally required timeframe.
The right of withdrawal does not apply to products that are:
For any questions regarding orders, complaints, or refunds, you can contact us:
Email: info@groomingconcept.rs
Phone: +381 64 371 82 15
